Ballycastle Climbing Frames

Returns policy

At Ballycastle Climbing Frames NI Ltd we offer a standard cancellation policy providing it is authorised 14 days prior to install. All of our items are bespoke, we do not give refunds on deposits secured when a date in our diary has been allocated.

We offer a 10 year anti-rot guarantee on the timber posts. we do highly recommend you power wash and treat your climbing frame as you would your garden fence or shed, we have annual aftercare reminders of this every spring, we recommend you sign up to our newsletter.

As standard we offer 2 year manufacturer’s warranty on all bespoke items which have been installed by our staff at Ballycastle Climbing Frames NI Ltd. We are not liable for accidental damages which occurs after the install process. With verbal consent we will take photographs of all installs,  we may also use the photography for our website with your permission. Our photographs will have our logo and are subject to copyright. For parts we offer one year warranty and free replacement providing accidental damage has not occurred. We do not buy back any of our items or exchange them for said alternatives.

If you have a complaint please send a detailed entry including full contact details to info@ballycastleclimbingframes.co.uk

Our manager will be in contact with you within 24hours.